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Similar job titles include Contact Representative. We are seeking a Customer Service Representative to join our growing team. What Does a Customer Service Representative Do? JOB DESCRIPTION: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. Customer Service Job Description. What is a Customer Service Sales? It is the duty of a customer service representative to attend to customers, they respond to their calls, answer their questions and resolve customer’s issues. They work directly with customers to recommend products and services to fit their needs. 2) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. You can attract and hire your ideal candidate by creating an effective customer service job description. Select a Section . They also provide prospective customers with detailed information about company products. A customer service sales representative works to develop leads to grow a business. Customer Service Representatives provide the customers of an organization with guidance and information. Job Duties and Tasks for: "Customer Service Representative" 1) Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Insurance Customer Service Representatives work in the insurance industry and provide a valuable connection between insurance customers and the policy providers. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. 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